Terms and Conditions

Thank you for giving Laundry U, LLC the opportunity to make a difference in your life by giving back some of your time.  We pride ourselves on defying expectations and do everything we can to far surpass what is expected, because at the end of the day we don’t do ordinary.

Please Read the following document clearly.  This is the official terms and conditions document of Laundry U, LLC.

Damages or lost customer property

While it unlikely that articles of clothing will become damaged or lost, we will offer a full reimbursement per clothes / clothing up to $100 USD contingent that customer provides some proof of purchase of the garment.  Proof of purchase can simply be a bank statement showing that said customer purchased article from “x” store for “x” price that is backed by cross-referencing price. If the bill surpasses the threshold of $100 we will be unable to full fill the request.

Laundry U, LLC is not responsible for bags that have been tampered, damaged, or stolen from before a member of Laundry U has picked up laundry bags.

Laundry U, LLC is not responsible for items that have been placed in the laundry bag that are not supposed to be machine washed.  While we try our very best to eliminate and minimize any risk, we are not responsible for items that are not supposed to be washed in commercial or machine washers / dryers.

Laundry U washes dark / medium colors in cold water and lights / whites in warm water; all clothes are dried at medium heat.  Laundry U is not responsible for any normal shrinkage, wear and tear of clothes.  Color loss or fading is considered to be normal wear and tear, but to eliminate the as much risk as possible we conduct all our dark / medium washes in cold water.  While we do our best to remove stains and dirt from clothing, we may be unable to remove the stain from certain garments.  Therefore, we are not to be held responsible for clothing that have been turned in with a pre-existing stain.

Refund and Return Policy

Laundry U, LLC will cancel any membership at a $15.00 cancellation fee, however any transactions that have already processed will be unavailable and therefor non-refundable.

Sharing of Plans

Laundry U holds the right to not conduct business “high maintenance” customers or customers repeatedly causing large amounts of problems.   Sharing of laundry plans between two different customers is not permitted.  Laundry U will administer warning to customers causing problems or customers continually breaking the Terms and Conditions document.

Rates and Fees

Laundry U sells laundry service primarily on college campuses and in college areas, however we are not exclusive to solely conducting business with Colleges.  Laundry U primarily sells semester or academic school year plans ( 16 – 32 weeks ).  Rates may vary based on time and locations.  In the event where we have to raise our prices, Laundry U holds the right to do so, however we will notify each customer affected giving them the option to terminate service plan or okay transaction increase.


Laundry U will overcharge at $1.75 / lbs. for every pound over the weight limit of their laundry service.  Laundry U gives you slack on the first pound, however if the bag weighs over 1 pound more than the service signed up for laundry U will charge customer for an additional pound          ( weights rounded up).


Articles missing or damaged from us returning your laundry bag must be reported within 48 hours of the return of the laundry bag.  If the time deadline is not met laundry U cannot validate the damages or misplacement of the garment, and is therefore not reliable.  Laundry U will notify students, teachers, or customers if and when changes in rates, or operating hours changing. Laundry U is not responsible for customers who have provided our company with the wrong contact information and are therefore reliable to pay for any upcoming business.

Military-free Laundry

Laundry U will do offer free laundry service to U.S. inactive, or active military men and women.  Laundry U will provide a way to get in touch for said military men and women to be put on the list if, a wait line exists.  Laundry U will in no way shape or from act in prejudice favoring one branch or individual over the other, Laundry U operates on a first come first serve basis for military personnel. Laundry U, LLC. does hold the right to terminate any customer even, military personnel,   for complications or repeat problems.  Laundry U, offers one warning to said accusations, and may terminate business or service in said event.

Deliveries & Service

In the event where Laundry U fails to meet expected return or pick up time, Laundry U will do everything they physically can to provide the best solution for customer.  Laundry U cannot guarantee that every single deadline will be met, however we will move quickly to provide a solution.

Customer Financial Information

All sensitive data is securely kept by a vetted third party who securely processes the largest brands.  No information is kept on Laundry U’s servers.  In the extremely rare event where Customers information is mishandled Laundry U is in no way shape or form responsible.  However, in the event Laundry U will work alongside customer in finding the best solution and do everything possible to expedite process.

Customer Address & Phone

Laundry U securely holds all customer’s address and telephone numbers necessary for pick-up and delivery.  Laundry U prides itself in providing the best service, customers may opt to be contacted prior to pick-up or delivery of goods and services.

By consenting to the terms in conditions, customer legally state that all information provided is accurate and legitimate.

Your use of the Website, Application, or the Service 

You warrant that the information you provide Laundry U LLC is accurate and complete. Laundry U LLC is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.

You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. Laundry U LLC is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. Laundry U, LLC reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.

By using the Website, Application or the Service, you further agree that:

You will only use the Service, Website, or download the Application for your sole, personal use and will not resell it to a third party;

You will not authorize others to use your account;

You will not assign or otherwise transfer your account to any other person or legal entity;

You will not use an account that is subject to any rights of a person other than you without appropriate authorization;

You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

You will not use the Service , Website, or Application to cause nuisance, annoyance or inconvenience;

You will not impair the proper operation of the network;

You will not try to harm the Service , Website, or Application in any way whatsoever;

You will not copy, or distribute the Website, Application, or other Laundry U, LLC Content without written permission from Laundry U LLC;

You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application;

You will provide us with whatever proof of identity we may reasonably request;

You are aware that when requesting cleaning services or receiving notifications by SMS (if available in your jurisdiction), standard messaging charges will apply;

You will not use the Service, Website, or Application with an incompatible or unauthorized device;

You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service.

Laundry U, LLC reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.

Thank you for being a part of something bigger than yourself.

Laundry U, will do everything it can to completely surpass your expectations of what people traditionally consider good customer service.  Our mission is to be the best, and we are determined to do so.

Close Menu
%d bloggers like this: